Technical Support
Company: Guy Carpenter
Location: Seattle
Posted on: June 25, 2022
Job Description:
Company:Guy CarpenterDescription:Guy Carpenter is seeking
candidates for the following position based in the Seattle
Washington office:Technical Support Specialist What can you
expect?
- As a member of the Analytics Infrastructure Services (AIS)
team, a part of Guy Carpenter Information Technology (GCIT) your
role will primarily focus on supporting applications, associated
hardware, tools and colleagues across Guy Carpenter's Global
Analytics businesses, including support for US government
business.
- The ideal candidate will have excellent analytical, reporting
and communication skills with an understanding of service
management principles (ITIL) and should have a positive inquisitive
attitude.What is in it for you?
- A company with a strong brand and strong results to match.
- Culture of internal mobility, collaboration and valued
partnerships.
- Competitive pay (salary and performance bonus potential).
- Full benefits package - starting day one (medical, dental,
vision, life insurance, 401k match AND contribution).We will count
on you to:
- Support applications, associated hardware, tools and colleagues
across Guy Carpenter's Global Analytics businesses, including
support for US government business. By ensuring optimum
performance, configuration & health across Analytics & Catastrophe
Modelling environments is maintained at all times
- Understand Guy Carpenter's key business drivers demonstrating a
working knowledge and synergy with the CAT modelling process
- Support cloud environments with strong Microsoft Azure
knowledge
- Respond to out of hour's emergency support requests associated
with any Guy Carpenter, Marsh McLennan or US government critical
response initiatives as required
- Build productive relationships with other Guy Carpenter and
Marsh McLennan colleagues to improve workflow & process
- Engage external vendor partners as needed to deliver effective
solutions based on a deep understanding of their productsWhat you
need to have:
- Degree in IT
- May consider an equivalent combination of education and
experience
- Minimum of 3 years working experience in the IT Industry
- Strong Azure cloud support and administration knowledge
- Strong database administration skills (SQL server) along with
experience with SQL scripting
- Ability to obtain Security Clearance to work on US government
business
- Minimum of 3 years' experience of using the follow Microsoft
server products: Windows Server, MS HPC, Microsoft SQL Server
- Excellent written and verbal communication skills
- Ability to translate technical information for non-technical
audiences What makes you stand out:
- Experience working in the Insurance industry and involvement
with Catastrophe Modelling tools, RiskLink, Touchstone etc.
- Experienced with Barracuda Firewall and Splunk monitoring
applications
- Exposure to PowerShell
- Ability to review system and application logs
Keywords: Guy Carpenter, Seattle , Technical Support, IT / Software / Systems , Seattle, Washington
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